Toms Ernests Velme

Skills

  • AWS Lambda | Serverless Architecture
  • HTML, CSS, JS | Front-End Development
  • Python Programming | Scripting and Automation
  • IT Infrastructure Management | Device and Network Setup and Support
  • REST API Development | Integration and Optimization
  • Shopify Theme Development | E-commerce Solutions
  • Project Planning and Delivery | Agile Methodologies
  • Strong Problem-Solving Skills

Languages

  • Latvian
  • English
  • Russian

Hobbies

  • Cycling
  • Long walks
  • Tinkering with Python
  • Music
  • Apple & Technology
  • Web Development projects

Me

Motivated and dynamic individual, soon to be 27 years old, with a passion for web development and a strong desire to learn and grow. Equipped with a short but impactful experience in web development, I am committed to leveraging my technical skills to create innovative solutions. Previous employers have regarded me as a technically inclined individual who thrives on tinkering and exploring new possibilities. Eager to expand my knowledge and contribute to challenging projects, I am driven by a continuous quest for improvement and a determination to make a positive impact in the field of web development.

Experience

Operations & IT Specialist

reDevice

January 2022 - June 2023 · 1 yr 7 mos

  • Spearheaded integrations using AWS Lambda to seamlessly connect various company services, including analytics, order fulfillment, and customer service. These integrations significantly improved operational efficiency and enhanced customer experiences.
  • Leveraged expertise in web development to enhance the company's website with new functionality. Developed and implemented a pre-order front-end solution, allowing customers to pre-order products with greater granularity. This user-friendly interface increased customer satisfaction and boosted conversion rates.
  • Utilized Shopify theme development skills to create visually appealing and user-friendly e-commerce experiences. Developed and implemented custom features, optimized performance, and ensured seamless functionality.
  • Actively participated in multiple projects, contributing to the development and refinement of project planning and delivery processes. Collaborated with cross-functional teams to define project scope, deliverables, and timelines. Demonstrated strong analytical and problem-solving skills, ensuring projects were delivered on time, within budget, and met or exceeded quality standards.
  • Took responsibility for setting up and managing company devices and network infrastructure. Implemented robust security measures, conducted system audits, and provided technical support to optimize network performance and minimize downtime.
  • And other day-to-day IT tasks. e.g "Malfunctioning printer"

Sales representative

Food Union

May 2021 - Dec 2021 · 8 mos

  • Managed and maintained the customer database, ensuring accurate and up-to-date information for effective sales and marketing activities.
  • Successfully attracted new customers through proactive prospecting, networking, and market research, resulting in increased client base and revenue growth.
  • Demonstrated strong customer service skills by promptly accepting and registering customer orders, ensuring accuracy and efficiency in order processing.
  • Collaborated closely with customers, engaging in strategic discussions to promote their business growth and enhance customer satisfaction.
  • Proactively resolved customer problem situations, addressing inquiries, concerns, and complaints in a timely and professional manner, leading to high customer retention rates.
  • Prepared comprehensive reports on sales activities, including performance metrics, product performance, and market trends, enabling data-driven decision-making and strategic planning.

Online Tutor & Sales representative

iDeal

February 2019 – September 2020 · 1 yr 8 mos

  • Prepared and conducted online training sessions on Apple products and services via the iDeal Facebook page, ensuring customers were equipped with the knowledge to effectively use Apple technology.
  • Created instructional videos to train new employees, delivering comprehensive guidance on company internal requirements. Conducted training sessions for colleagues, enabling them to work efficiently and meet organizational standards. Prepared reports on the training process, highlighting areas of improvement.
  • Provided technical support in Latvian, Russian, and English languages, assisting customers through phone and verbal communication channels. Resolved technical issues promptly, ensuring a high level of customer satisfaction.
  • Consulted customers on Apple products, offering personalized recommendations and advice based on their needs and preferences. Maintained a deep understanding of the latest Apple technologies and updates.
  • Conducted training for new employees, educating them on job duties and responsibilities, as well as providing in-depth knowledge of Apple products as required.
  • Achieved sales goals through active engagement with customers, demonstrating product features and benefits, and effectively closing sales. Consistently met or exceeded performance targets.
  • Managed inventory and ensured proper product placement in the sales hall, maintaining an organized and visually appealing retail environment.
  • Proficiently operated cash registers, accurately processing transactions, and preparing cash reports in compliance with company policies and procedures.

Knowledge & Education

Course on HTML, CSS, and Javascript
for Web Developers

Johns Hopkins University (Coursera)

November 2021 · 1 month

  • Successfully completed an intensive online course on HTML, CSS, and JavaScript for Web Developers offered by Johns Hopkins University through Coursera.
  • Acquired in-depth knowledge and practical skills in building interactive and user-friendly websites using HTML, CSS, and JavaScript.
  • Developed expertise in front-end web development, including responsive design, layout, and styling, to create visually appealing and engaging user interfaces.
  • Gained proficiency in JavaScript programming, enabling the implementation of dynamic functionality and interactivity on websites.
  • Demonstrated a commitment to self-directed learning and a passion for staying up-to-date with the latest advancements in web development technologies and best practices.

High School diploma from Rīgas Jāņa Poruka Highscool

September 2011 — June 2016 · 5 yrs